Passenger Rights

Delays, cancellations and denied boarding

Under EU Regulation 261/2004 you may be entitled to care (meals, accommodation), rebooking or a refund, and in some cases financial compensation of €250–€600 depending on flight distance. Compensation does not apply when the disruption is caused by extraordinary circumstances such as severe weather or air-traffic-control restrictions.

To submit a claim, use the contact form and include your booking reference.