Help is available, but plan ahead
Airports in Europe provide assistance for passengers with reduced mobility, disabilities or other needs that make getting through the airport difficult. This can include help from a designated arrival point, through check-in and security, to the gate and onto the aircraft, and the same in reverse at your destination. It is usually provided by the airport rather than the airline, but your airline passes on your request.
The single most important step is to ask in advance. With AeroVista, you can request special assistance in Manage Booking at least 48 hours before departure. This gives the airports time to arrange staff and equipment.
Be specific about your needs
When requesting help, give clear details. Can you walk short distances but not long ones? Can you manage steps, or do you need to be carried to your seat? Will you bring your own wheelchair or mobility aid, and if so, is it manual or powered? If it has a battery, have information about the battery type ready, as airlines need it for safe handling.
The more accurate the information, the better the support you receive. If anything changes, update your request rather than hoping to explain on the day.
On the day
Arrive at the airport in good time and go to the assistance point or desk, which is usually signposted near the entrance or check-in area. Let staff know your flight and booking details. Passengers who need assistance often board first and leave the aircraft after other passengers, so allow extra time for connections and onward travel.
Keep medication, important equipment and anything you need during the flight in your hand luggage. If you use a wheelchair, attach a label with your name and contact details, and remove any detachable parts such as cushions to carry with you.
Choosing flights and accommodation
Direct flights are usually easier than connections. When booking hotels, rental cars or a Flight + Hotel package, check the accessibility details carefully: step-free access, lifts, door widths and bathroom layout. Do not be afraid to contact the hotel directly to confirm.
Finally, keep a copy of your assistance confirmation. If something does not go to plan, it helps staff to see exactly what was requested.
Good to know
- Request special assistance in Manage Booking at least 48 hours before departure.
- Have your mobility aid's battery details ready if it is powered.
- Allow extra time at connections, as assisted passengers often disembark last.